Maintenance & Support
Site updates, security patches and fast technical support to keep things running.
Short answer
Lixibu's maintenance and support service keeps your live website up to date, secure and running smoothly. Monthly maintenance packages cover security updates, content changes and performance monitoring, and in an emergency Lixibu steps in the same day. Technical support continues for as long as you use the service, with no time limit, so you can focus on your business.
About Service
Your website needs ongoing care after launch. We handle regular updates, security scans, backups, and quick fixes so your site stays online and trouble-free. Focus on running your business — we'll take care of the technical side.
Key Features
Benefits
Who is it for?
It fits businesses with a live site but no one in-house to track updates, backups and security checks. An online store, a clinic taking appointment requests through a form or a manufacturer that often updates its catalog loses business when the site falters. The work is done remotely, for businesses anywhere in Turkey or abroad.
How we work
Handover and initial check
We receive your access details and review the infrastructure, plugin versions, security and backups, handling any urgent risk first.
Maintenance plan
The initial check sets the scope of your monthly package, sent to you as a written proposal for approval.
Ongoing maintenance
Updates are applied on time, security scans and backups run regularly, and requested content changes are made within the package.
Reports and emergencies
A monthly report summarizes your site's health and the work done. If the site goes down or shows a serious error, we step in the same day.
What you receive
- Timely software, plugin and infrastructure updates
- Regular security scans and quick patching of vulnerabilities
- Automatic backups that reduce the risk of data loss
- Content changes within the package scope
- Performance monitoring and monthly status reports
- Same-day intervention in an emergency
- Technical support throughout the service, with no time limit
Frequently asked questions
How long does technical support last?
It lasts for as long as you use the service, with no time limit; it does not expire after a set period. You can report problems to us by email or phone.
How is a maintenance package different from technical support?
Technical support helps when something breaks or you have a question. A monthly maintenance package covers planned work before problems appear: security updates, content changes and performance monitoring.
What happens if my site goes down?
If it will not open or shows a serious error, we step in the same day. The priority is getting it back online, from a backup if needed; then the cause is investigated and reported to you.
Ready to Bring Your Project to Life?
Let's design the website that will make your brand stand out in the digital world. First consultation is free!